We're hiring: A customer support team member - Acaboom Blog

We’re hiring: A customer support team member

Posted on by Elaine Keep

Acaboom is a great place to work, and we are delighted to announce a brand new job role! You’ll join our team of ‘Acaboomers’ working across Europe, tackling interesting and varied work. Based from home, you’ll be connected to the team and join a buzzing online environment with plenty of support when you need it.

Acaboom is a five-star rated service that’s used by thousands of property professionals, and our smart technology is changing prop tech, with a digital market appraisal toolkit to win instructions. Why not take a look at our explainer videos here? 

We’re interested in you

When we hire, personality and that ‘something special’ is far more important than the grades you got or your last job title. Can you solve problems, think creatively, communicate well and offer great service? If so, we think you could become a valued team member.

Customer support team member

What we need: A tech-savvy personable person for our customer support team

Office based/ remote: Fully home-based

Hours: Full time, but flexible. If you prefer to start later in the day, just let us know.

About the role: We are a UK technology company with a team operating across multiple European countries to deliver a web-based sales presentation solution.

We build each of our clients a sales presentation template (each is a dedicated web page/template). Then, each time they pitch for new business, the homeowner’s details are entered and a personalised presentation is automatically created for that end client, with dynamically populated property data being pulled.

We are looking for an additional customer support team member. The ideal candidate should be tech-savvy and have been an excellent communicator, especially on the phone, coupled with good written skills. You may be working in a junior position or have plenty of experience – it doesn’t matter – above all, a desire to deliver exceptional service is a must-have.

The software is our own. The role encompasses helping clients to use the system day to day with whatever support is needed – this could be answering simple “how do I…” questions, through to investigating issues/problems clients might be having, and communicating with the IT team so the issue can be further investigated.

Whilst it does not matter where you are based – as long as within an hour’s time zone of the UK – English should ideally be your native language.

The ideal candidate should:
• Be self-motivated
• Be customer-oriented
• Be trustworthy and efficient
• Ideally have prior customer service experience
• Have excellent interpersonal skills
• Have effectual time management skills
• Be able to work on own initiative
• Be able to communicate efficiently – both written and verbally
• Be able to meet targets and handle a high-pressure environment

Salary Guide: TBC

To apply: Please email your CV to CEO brian.farrell@acaboom.co.uk