We're hiring - Customer Service/Operations Manager - Acaboom Blog

We’re hiring – Customer Service/Operations Manager

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Acaboom is a great place to work, and we are delighted to announce a brand new job role!

You’ll join our team of ‘Acaboomers’ working across Europe, tackling interesting and varied work. Based from home, you’ll be connected to the team and join a buzzing online environment.

Acaboom is a five-star rated service that’s used by thousands of property professionals, and our smart technology is changing prop tech, with a digital market appraisal toolkit to win instructions. Why not take a look at our explainer videos here? 

We’re interested in you

When we hire, personality and that ‘something special’ is far more important than the grades you got or your last job title. Can you solve problems, think creatively, communicate well, offer great service, and solve problems? If so, we think you could become a valued team member.

Customer Support/Operations Manager

What we need: A born leader who solves problems and implements solutions that help ensure the team delivers superior service to clients.

Office based/ remote: Fully home-based

Hours: Full time, Monday to Friday.

About the role: We are a UK technology company with a team operating across multiple European countries to deliver a web-based sales presentation/proposal solution.

We build each of our clients a sales presentation template (each is a dedicated web page/template). Then, each time they pitch for new business, the homeowner’s details are entered and a personalised presentation is automatically created for that end client, with dynamically populated property data being pulled.

We are looking for a Customer Service/Operations Manager who will take responsibility for ensuring the standard of service delivered across the team to our clients is nothing less than at a wow level each and every time there’s a client touchpoint.

The ideal candidate should be customer service focussed and have the ability to affect change across a team, including developing and implementation of new processes that ensure improved service standards are achieved and maintained.

The role should appeal to someone who can take on this challenge and is looking to further grow their career thereafter since there is every likelihood of new opportunities becoming available as the company continues to expand.

About you:

• Be a self-motivated leader
• Be customer-oriented
• Be trustworthy and efficient
• Can demonstrate problem-solving abilities
• Have excellent interpersonal skills
• Have effectual time management skills
• Be able to work on own initiative
• Be able to communicate efficiently – both written and verbally
• Be able to meet targets and handle a high-pressure environment

Salary Guide: TBC

To apply: Please email your CV to CEO brian.farrell@acaboom.co.uk